Supporters

Supporters

This category includes donors, volunteers and those who maintain an active interest in Care for Veterans. The personal data we collect for supporters is much reduced from that that we collect on residents. The prime reason that we collect your data is to keep you updated on what is happening at Care for Veterans and make you aware of any upcoming events in which you may wish to participate, or support. It is also our opportunity to demonstrate how we are using the money that is so generously donated.  

Donors / supporters:  

We collect limited standard personal data which you voluntarily provide to us. This can be provided by email, by telephone, via social media, via a leaflet or in person. Once this introduction is received your name is added to our supporter’s database which is software on our database – it does not go off-site. If your account is inactive for a period of seven years, we will write to you and if we receive no response to the letter, we will delete you from our database. 

Standard personal information includes: 

• Contact information, such as your name, address, email address and phone numbers; 
• A company’s website address, how the relationship was formed and, on occasions, a named point of contact; 
• Your donation history (what you gave and the date you gave it) – no bank details are retained, and we would ask for these details on each occasion you phoned in to donate; 

 Special category information includes: 

• Bank details. 

Should you contact Care for Veterans to purchase tickets only (for events such as the Glitter Ball or Carol Concert at Lancing College), but decline to receive the bi-annual newsletter, once the tickets have been sent we will, by law, retain details of the transaction for six years in accordance with the HMRC regulations www.gov.org.uk. However, during this time you will receive no communication from Care for Veterans. Any card payments are processed in accordance with pci dss v3.2 regulations.  

Website/Cookies: 

Care for Veterans has a regularly updated website at www.careforveterans.org.uk . This website does make use of cookies.  

What is a cookie?  

A cookie, also known as a browser cookie, is a text file containing small amounts of information which a server may download to your computer hard drive, tablet or mobile device when you visit a website or use an app.  

There are different types of cookies, which are used to do different things. These include letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping us to identify ways to improve your overall site experience. Others are used to provide you with information, which is more tailored, to your interests, or to measure the number of site visits and the most popular pages users visit.  

‘First party’ and ‘third party’ cookies:  

Cookies are set and controlled by the operator of the Care for Veterans website. A first party cookie is used to help you navigate your way around the website. A third party is employed by companies such as Facebook, for example to display advertisements and social sharing features. Care for Veterans uses only first party cookies and does not share any information gathered. 

Due to their core role of enhancing and enabling usability or site processes, disabling certain cookies may prevent you from using certain aspects of the Care for Veterans website, such as generating a quote or placing an order.  

Broadly speaking, there are two different types of browser cookie:  

(1) Session cookies are stored in the computer’s memory during a user’s browsing session. These are not used by Care for Veterans.  

(2) Persistent cookies are stored on the user’s computer and are not deleted when the browser is closed. Persistent cookies can be used to retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions.  

Persistent cookies usually assign a unique ID to the user’s browser and they are usually configured to identify a user for a prolonged period of time, from days to months or even years.  

How does Care for Veterans use cookies?  

The cookies used by Care for Veterans help us to track basic visitor information and to learn about the behaviour of visitors to this website and how they respond to our communications and for research and statistical purposes. The more we learn, the better we are able to provide relevant and interesting content and services.  

The cookies that Care for Veterans uses do not collect personal information such as name, address, email address and do not link any information they collect to an individual. From time to time Care for Veterans may also analyse IP addresses, user agent strings or other anonymous data sources. All data is collected in an anonymous and aggregated form so in no way compromises your data privacy.  

Sharing of data from cookies:  

As detailed in the privacy policy, Care for Veterans may disclose only anonymised data collected from cookies, such as visitor trends, to third parties, for research and statistical purposes, and to help us optimise our website. 

How can you control the use of cookies?  

Most web browsers automatically accept cookies and your use of this website constitutes your consent to this website setting cookies on your computer or other device.  

It is possible to disable cookies on most web browsers. We recommend that if you do not want this website to set cookies on your computer or other device you should either; not use the site and delete any Care for Veterans cookies that may have already been placed or change the settings in your website browser to disable cookies. However, because cookies allow you to take advantage of some of this website’s essential features, we recommend you leave them turned on.  

 Cookies used by Care for Veterans:  

To help you understand the different types of cookies we use on this website they are listed below:  

• Strictly necessary cookies  
• Performance/analytics cookies  

• Functionality cookies  
• Targeting cookies  

To find out more about cookies in general either search in Google or visit aboutcookies.org or allaboutcookies.org (which is run by the IBA Europe).  

Care for Veterans newsletter: 

 For those supporters who receive the bi-annual newsletter in a hard copy this process is undertaken by Kenads who act as a processor on behalf of Care for Veterans. Twice yearly the database is sent to Kenads and is password protected. The password is sent separately. The database contains simply: 

• Name 
• Address 

Seven days after the newsletter is dispatched the database is deleted by Kenads. 

Care for Veterans does not cold call, transfer, share or sell any category of data to any third parties in the UK, European Union or rest of the world.  

Volunteers: 

Those who kindly support Care for Veterans as an active volunteer do have standard personnel data and a copy of their Disclosure and barring Service certificate retained in human resources. These are retained for seven years after you leave your role. 

Gift Aid: 

Any donations that have had gift aid added the name, address and size of the donation is forwarded to HMRC electronically in accordance with HMRC regulations. No bank details are included.  

Your rights: 

Please see the summary at the end of this policy. 

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